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Shipping & Returns

  • Shipping & Delivery

  • F.O.B. Origin is our standard shipping term. It means that customers usually pay all shipping costs and legal ownership transfers to customers when the goods leave our warehouse. The customers should arrange for appropriate insurance coverage for the purchased goods through the shipping company that will be transporting and delivering the goods prior to shipment.

     

    Freight Option

    Customer Takes Title of Goods...

    Customer Responsibilities

    Vendor Responsibilities

    F.O.B Origin, Freight Pre-Paid and Allowed

    At shipping point or factory

      • Owns goods in transit
      • Files claims (loss, damage, etc.)

      • Pays freight

    F.O.B Origin, Freight Pre-paid & Added

    At shipping point or factory

      • Freight added to invoice
      • Owns goods in transit
      • Files claims (loss, damage, etc.)

      • Pays freight

    F.O.B Origin

    At shipping point or factory

      • Pays freight
      • Owns goods in transit
      • Files claims (loss, damage, etc.)

     

  • Returns & Replacements

  • Please call 408-528-7552 to get an RMA authorization number first. Once you get the RMA number, you can ship the items back to the following address.

    Attn: RMA # (Your RMA Number), HJ Optronics, Inc., 4055 Filan Way, San Jose, CA 95135

  • Refund Return within 30 Days

    Most new, unopened Merchandise may be returned up to 30 days from the date of receiving the order for a replacement or refund. All returns must be authorized in advance and must have a valid Returned Material Authorization (RMA) number before being shipped back. Any returns sent back without a valid RMA number will not be accepted and no credit will be issued. A 25% restocking fee may apply to your return if it is not defective or mis-shipment. Please note, refunds for returned products cannot exceed the originally charged amount.

  •  Refunds will be issued under the following conditions

     The merchandise must be in re-saleable condition, in its original carton, including all packaging materials and accessories.

  •  Merchandise must not have been installed or altered in any way.
    •  No returns will be allowed for Discount or Clearance products, except for damaged or defective shipments.
    • Claims after 30 days of receipt are not eligible for return or replacement.
    • Non-Returnable Items
    • Customized or non-standard products are not returnable unless they are defective.