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Customer Service

  • Shipping & Delivery

    F.O.B. Origin is our standard shipping term. It means that customers usually pay all shipping costs and legal ownership transfers when the goods leave our warehouse. The customers should arrange for appropriate insurance coverage for the purchased goods through the shipping company that will be transporting and delivering the goods prior to shipment.

     

    Freight Option

    Customer Takes Title of Goods...

    Customer Responsibilities

    Vendor Responsibilities

    F.O.B Origin, Freight Pre-Paid and Allowed

    At shipping point or factory

    • Owns goods in transit
      • Files claims (loss, damage, etc.)

    • Pays freight

    F.O.B Origin, Freight Pre-paid & Added

    At shipping point or factory

    • Freight added to invoice
      • Owns goods in transit
      • Files claims (loss, damage, etc.)

    • Pays freight

    F.O.B Origin

    At shipping point or factory

    • Pays freight
      • Owns goods in transit
      • Files claims (loss, damage, etc.)

     
  • Privacy & Security

    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

  • Returns & Replacements

    Please call 408-528-7552 to get an RMA authorization number first. Once you get the RMA number, you can ship the items back to the following address.

    Attn: RMA # (Your RMA Number), HJ Optronics, Inc., 4055 Filan Way, San Jose, CA 95135.
      • Refund Return within 30 Days
      • Most new, unopened Merchandise may be returned up to 30 days from the date of receiving the order for a replacement or refund. All returns must be authorized in advance and must have a valid Returned Material Authorization (RMA) number before being shipped back. Any returns sent back without a valid RMA number will not be accepted and no credit will be issued. A 25% restocking fee may apply to your return if it is not defective or mis-shipment. Please note, refunds for returned products cannot exceed the originally charged amount.
        • Refunds will be issued under the following conditions
        • The merchandise must be in re-saleable condition, in its original carton, including all packaging materials and accessories.

    Merchandise must not have been installed or altered in any way.

    No returns will be allowed for Discount or Clearance products, except for damaged or defective shipments.

    Claims after 30 days of receipt are not eligible for return or replacement.

    • Non-Returnable Items
    • Customized or non-standard products are not returnable unless they are defective.
  • Ordering

      • Verifying Availability

    To locate and/or order products, please call our Sales Department (+1.408.528.7552, 8 a.m. - 6 p.m. PST, Mon-Fri). We will verify the availability for you. You may also e-mail your inquiry to us at info@optronicsinc.com.

        • Online Ordering

    Shopping online at HJ Optronics, Inc. is safe and secure. HJ Optronics accepts payment online either by major credit card or Paypal. Our Secure Socket Layer (SSL) software is the industry standard for secure commerce transactions. It encrypts all of your personal information, including credit card or deposit account number, name, and address, so that it cannot be read as the information travels over the Internet.

          • Placing an Order by Phone/Mail/Fax/E-Mail

    If you do not want to order online, you may order by mail, fax, e-mail or by telephone.

  • Payment, Pricing & Promotions

      • Pricing

    Prices and product availability are subject to change without notice. HJ Optronics reserves the right to discontinue items.

        • Payments

    We accept payment via corporation checks. We also accept Major Credit Cards – Visa, Master American Express. Paypal is another convenient way to make payment. Our checkout process is encrypted with a 256-bit SSL certificate. This ensures all sensitive data, such as credit card information and billing/shipping address be processed securely without any compromising factors.

      • Promotions & New Products

    Promotions and NEW products will be available from time to time on our web site, you will also be notified via Email if you registered to our Newsletter.

  • Viewing Orders

      • View Order History

    You can view all your past and current orders in My Account.

    1. Sign in to my account.

    2. Select View Orders.

    3. Your complete order history will be displayed.

      • To check the status of specific orders:

    1. Sign in to My Account.

    2. Select View Orders.

    3. Click on Track this order

    4. Click on the tracking number in the Status area. This will take you to the UPS or USPS site, where you can see shipping status details.

     

  • Updating Account Information

    To change your account information, click on my account. Once you enter your login information you will be brought to your account page, which has a sidebar menu to the left of the screen under the heading “MY ACCOUNT”.

    • To change your name or your email address, click on the tab in the sidebar menu that says “Account Information”.

    • To change your billing or shipping address click on the tab in the sidebar menu that says “Address Book”. This will bring you to your address page, where you will have the options to click on “Edit Address”, “Delete Address”, or “Add Address”.

    • To subscribe or unsubscribe to the HJ Optronics newsletter, click on the tab in the sidebar menu that says “Newsletter Subscriptions”, where you will have the option to subscribe, or click the box which says unsubscribe.